Frequent Questions
How do I book an appointment?
Please book online here or alternatively by calling us on 01206 688 550.
Is there be parking on site?
Yes, the practice has plenty of parking spaces available right outside.
Do you offer a health plan?
Yes! We have launched 'The Colchester Pet Club'. Some of the pet club benefits are:
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Annual Core Vaccinations
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No More Fleas, Ticks or worms with the most effective treatments
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10% discounts on dentistry and food
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24/7 video vet access
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3 monthly health review with our exceptional nursing team
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50% discount on Kennel Cough Vaccination
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Free microchipping
Learn more and sign up here
What are your prices?
We believe in providing top-tier care with honest, transparent pricing. Our Price list is here.
Do you accept pet insurance?
We are happy to accept direct pet insurance claims, subject to seeing your pet insurance policy details and full medical history. We do not change administration fees for processing pet insurance claims. If your pet insurance company decline your claim you will need to settle your account.
How long will your appointments last?
Our standard appointment length is 15 minutes, but your pet’s comfort is our priority, and we never charge for extra time. If you have a nervous pet or multiple concerns, simply let us know, and we'll schedule a longer, tailored visit for you.
What are your arrangements for out of hours care?
If your pet is sick and presents to us during our opening hours or has undergone surgery with us, we will make every effort to keep them on site. We will provide continuous care with a vet or nurse at our clinic as long as this is clinically appropriate.
For new calls outside of our opening hours we are partnering with our colleagues at Vets Now Manningtree.
Do you offer services in languages other than English?
Yes, Joanna would be pleased to provide consultations in Polish if you preferred.
What are your opening hours?
Monday to Friday 0800-1830
Saturday 0830-1230
Are you an independent veterinary practice?
Yes. We are an independent veterinary practice and the clinic is owned exclusively by vets.
Dr Joanna Rodak-Smith MRCVS and Dr Chris Goetschel MRCVS are the clinical founders of our Colchester practice. Dr Kyle Eadie and Dr Laurie Barrow are also veterinary founders of the business. While they are not involved in the day-to-day clinical work at the practice, Laurie supports with orthopaedic procedures and Kyle provides imaging support when needed.
Kyle and Laurie established The Woodbridge Vets in 2022 and now help vets build, open and run their own independent veterinary practices. Each practice is a separate legal entity, owned and run at clinic level.